Privacy policy

1. Introduction

Polaris ERP ("we", "our", or "us") respects your privacy and is committed to protecting your personal data. This policy explains how we collect, use, and safeguard your information when you use our business management platform.

2. Information we collect

We collect the following types of information to provide our services:

• Account information (name, email, phone number, company details)
• Business data (invoices, inventory records, customer information)
• Usage data (how you interact with our service, features used)
• Technical data (IP address, browser type, device information, operating system)

3. How we use your information

Your information is used to:

• Provide and maintain our ERP platform and features
• Process transactions, generate invoices, and manage payments
• Send product updates, security alerts, and customer support
• Improve our services based on your feedback
• Comply with legal obligations and FBR requirements

4. Data security

We protect your data with:

• Encrypted connections (TLS) between your browser and our servers
• Role-based access control across 157 permissions, so staff only reach what you grant them
• Sign-in lockout after 5 failed attempts, for 30 minutes
• 31 sensitive fields redacted before anything is written to our application logs

5. Data sharing

We do not sell your data. We share information only with:

• Resend, the email service that delivers our contact and signup form submissions
• Cloud infrastructure providers that host the platform
• Payment processors, to process subscription payments
• Authorities, when required by law or legal process

6. Your rights

You have the following rights regarding your personal data:

• Access your data and receive a copy
• Correct inaccurate or incomplete data
• Request deletion of your data
• Export your data in a portable format
• Opt-out of marketing communications
• Withdraw consent at any time

7. Cookies and tracking

This website loads no analytics or tracking scripts and sets no advertising cookies:

• The marketing site you are reading sets no cookies at all
• The Polaris application uses essential cookies only — the ones needed to keep you signed in
• You can clear or block cookies in your browser settings; essential cookies are required to stay signed in

8. Changes to this policy

We may update this Privacy Policy from time to time. We will notify you of any changes by posting the new Privacy Policy on this page and updating the "Last updated" date. We encourage you to review this Privacy Policy periodically for any changes.

9. Contact us

For any privacy-related questions or concerns, contact us:

• Email: privacy@polariserp.app
• WhatsApp: +92 335 070 6014
• Address: Lahore, Pakistan